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Knowledge Base
Categories (7)
Accounts and Access
Information on password resets, account unlocks, and new account requests.
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Printing
Missing printers, personal device printing, adding money to an account, moving printers.
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Education Information
Articles about student topics like financial aid, admissions, housing, and other topics.
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General Help
General technical and college help questions.
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Phones and Faxing
Helpful articles on phone and faxing usage.
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Classroom Technology
Documentation on using AV assets in classrooms.
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Using TeamDynamix (TDx)
How to use TeamDynamix (TDx) to manage, track and report on requests from the Northeast Community.
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Articles (13)
Canvas Class Missing
Claiming host with host key
Honorlock Install and Troubleshooting
How do I change my name?
Instructions on how students, faculty/staff and alumni can change their name at the college.
How to Install Examplify
How to install Examplify.
How to Install LS Agent on Windows
How to manually install LS Agent on a windows machine.
I'm not Host in my Zoom Meeting
Kaltura My Media FAQ
Official Cognos Report Process
Open an Incognito/InPrivate Window
Source:
https://my.sdsu.edu/guides/private-browsing-window
Student has Two (2) McGraw Hill Connect Accounts
Student has two (2) Connect accounts must contact McGraw personally to have it fixed.
Troubleshooting Zoom Issues
If you can't join a meeting, can't see others, or can't hear anything, we have troubleshooting steps to help you out.
Zoomit
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