Knowledge Base

Categories (7)

Accounts and Access

Information on password resets, account unlocks, and new account requests.
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Printing

Missing printers, personal device printing, adding money to an account, moving printers.
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Education Information

Articles about student topics like financial aid, admissions, housing, and other topics.
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General Help

General technical and college help questions.
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Phones and Faxing

Helpful articles on phone and faxing usage.
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Classroom Technology

Documentation on using AV assets in classrooms.
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Using TeamDynamix (TDx)

How to use TeamDynamix (TDx) to manage, track and report on requests from the Northeast Community.
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Articles (14)

Canvas Class Missing

Claiming host with host key

Honorlock Install and Troubleshooting

How do I change my name?

Instructions on how students, faculty/staff and alumni can change their name at the college.

How to Install Examplify

How to install Examplify.

How to Install LS Agent on Windows

How to manually install LS Agent on a windows machine.

I'm not Host in my Zoom Meeting

Kaltura My Media FAQ

Official Cognos Report Process

Open an Incognito/InPrivate Window

Source: https://my.sdsu.edu/guides/private-browsing-window

Student has Two (2) McGraw Hill Connect Accounts

Student has two (2) Connect accounts must contact McGraw personally to have it fixed.

Student Reports Nursing/Med Aide Course Videos Are Not Registering Hours Watched

Hours are not being recorded in Canvas

Troubleshooting Zoom Issues

If you can't join a meeting, can't see others, or can't hear anything, we have troubleshooting steps to help you out.

Zoomit