This article outlines the process to setup voicemail on phone handsets. For instructions on setting up voicemail from Cisco Call inside Teams, visit this link: Article - Cisco Call in Teams - Quick...
For instructions on self-service voicemail pin resets, click this link: https://help.northeast.edu/TDClient/105/Portal/KB/ArticleDet?ID=17473
Table of Contents
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1st Time Setup of Voicemail
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Voicemail PIN Requirements
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Voicemail Greeting Setup
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Voicemail Setup for Group Voicemail
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Voice Portal Menu Tree
1st Time setup of Voicemail
Setup from a handset
Note: Please refer to pin requirements below before setting new pin.
- Press the Voicemail button on your phone handset.
- Enter default pin: 235689
- Follow prompts to continue setting up your voicemail.
Setup from Cisco Call in Teams
Note: Please refer to pin requirements below before setting new pin.
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Dial 1000 or click the voicemail icon in the top right corner.
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When prompted, enter your passcode followed by the # key. (Default passcode: 235689)
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Follow the prompts to complete your voicemail setup.
Voicemail Pin Requirements:
- Must be at least six digits long. Numbers only!
- Must not be any of your previous twenty-four PINs.
- Must not match the numeric representation of your first or last name.
- Must not contain your extension number.
- Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).
- Must not be a numerical sequence (for example, 012345 or 987654).
- Must not contain numbers that are dialed in a straight line on the keypad.
Voicemail Greeting Setup
- Press the Voicemail button
- Enter your pin.
- Press 1.
- Select greeting type to change
- Press 2 to change the “busy” greeting
- Press 3 to change the “no answer” greeting
- Press 4 to change the “extended away” greeting
Follow prompts to record your respective greeting
*If you only want a single greeting, record only for “no answer”
Voicemail Setup for Group Voicemail
Initial setup:
- Dial 1000 or press the Voicemail button on the phone.
- Press * when prompted to enter Passcode
- Enter Mailbox number followed by #
- Enter Passcode followed by # (Default is 235689)
- Record the name
Set No Answer greeting:
- Dial 1000 or press the Voicemail button on the phone.
- Press * when prompted to enter Passcode
- Enter Mailbox number followed by #
- Enter Passcode that was set above
- Press 1 to enter the mailbox
- Press 3 to setup the No Answer Greeting
Voice Portal Menu Tree
