Voicemail Setup & Voice Portal Menu Tree

This article outlines the process to setup voicemail on phone handsets. For instructions on setting up voicemail from Cisco Call inside Teams, visit this link: Article - Cisco Call in Teams - Quick...

For instructions on self-service voicemail pin resets, click this link: https://help.northeast.edu/TDClient/105/Portal/KB/ArticleDet?ID=17473

Table of Contents

• 1st Time Setup of Voicemail

• Voicemail PIN Requirements

• Voicemail Greeting Setup

• Voicemail Setup for Group Voicemail

• Voice Portal Menu Tree

1st Time setup of Voicemail

Setup from a handset 

Note: Please refer to pin requirements below before setting new pin.

•  Press the Voicemail button on your phone handset. 
•  Enter default pin: 235689
•  Follow prompts to continue setting up your voicemail.

Setup from Cisco Call in Teams

Note: Please refer to pin requirements below before setting new pin.

• Dial 1000 or click the voicemail icon in the top right corner.

  

• When prompted, enter your passcode followed by the # key. (Default passcode: 235689)

• Follow the prompts to complete your voicemail setup.

Voicemail Pin Requirements:

•  Must be at least six digits long. Numbers only!
•  Must not be any of your previous twenty-four PINs.
•  Must not match the numeric representation of your first or last name.
•  Must not contain your extension number.
•  Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).
•  Must not be a numerical sequence (for example, 012345 or 987654).
•  Must not contain numbers that are dialed in a straight line on the keypad.

Voicemail Greeting Setup

•  Press the Voicemail button
  •   Enter your pin.
  •   Press 1.
  •   Select greeting type to change
    •   Press 2 to change the “busy” greeting
    •   Press 3 to change the “no answer” greeting
    •   Press 4 to change the “extended away” greeting

  Follow prompts to record your respective greeting

*If you only want a single greeting, record only for “no answer”

Voicemail Setup for Group Voicemail

Initial setup: 

• Dial 1000 or press the Voicemail button on the phone. 
• Press * when prompted to enter Passcode 
• Enter Mailbox number followed by # 
• Enter Passcode followed by # (Default is 235689) 
• Record the name 

Set No Answer greeting: 

• Dial 1000 or press the Voicemail button on the phone. 
• Press * when prompted to enter Passcode 
• Enter Mailbox number followed by # 
• Enter Passcode that was set above 
• Press 1 to enter the mailbox 
• Press 3 to setup the No Answer Greeting 

Voice Portal Menu Tree