Signing In and Out of Call Queues

This article outlines the process for department staff using call queues to sign in and out from their Cisco phone handsets.

 

Signing In to a Call Queue

To begin receiving calls from the queue, agents must be both signed in and set their status to Available.

  1. Press the AgtSignIn soft key on your phone.

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  2. Press the AgtStatus soft key.

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  3. Use the navigation keys to highlight 1 Available, then press Select. 

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  4. A green checkmark will appear next to your extension, indicating that you're signed in and available to receive queue calls.

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Signing Out of a Call Queue

To stop receiving calls from the queue:

  1. Press the AgtSgnOut soft key.

You will no longer receive incoming calls from the queue once signed out.

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