Access Denied on Kaltura Video

cookies 3rdparty browser third-party kaltura MyMedia

Sometimes, a Kaltura video that has been shared will display an Access Denied message. Here are some things to try:

Do a hard refresh (CTRL+F5)
Wait a few minutes and try again
Basic internet troubleshooting
Third-party cookies could be the cause (see below).
Use the internal Canvas media tool.
- Go to the Rich Content Editor, select Insert menu > Upload/Record Media. Canvas should guide you through the rest.

To enable third-party cookies, follow the steps below, depending on your browser. Settings may vary depending on the version of the browser or OS being used.