Body
Table of Contents
- Apogee TV Service – Residence Halls Overview
- Frequently Asked Questions (FAQ)
- Setting Up Your TV
- Channel Scan Instructions
- TV Frequently Asked Questions
- Manufacturer-Specific Issues
- Video Troubleshooting
- Channel Lineup
- Support
Apogee TV Service – Residence Halls OverviewApogee provides television service to students living in campus residence halls. The service allows students to watch live TV channels using their personal devices while connected to the campus network. Apogee TV is available only to students living in residence halls.
Frequently Asked Questions (FAQ)
The campus CATV (cable television) system is an all-digital system. In order to take full advantage, please be sure to bring a digital TV with an integrated QAM tuner for use on campus. A digital television with an integrated QAM tuner enables a digital TV to receive digital cable channels directly without a set top box. If you are unsure if your TV has a QAM tuner, please check the TV's manufacturer or owner’s manual.
To receive HD channels, you need a HD-compatible TV.
Televisions need to go through a process called Channel Scan. This scan allows the television to receive the newer digital channels. Please follow the steps below to successfully troubleshoot a problem with CATV.
Channel Scan
1. Go to the menu screen on the television
2. Find a section named Channel or Setup; select Cable
3. Look for Auto Channel Search or Channel Scan
4. Begin the search or scan for digital and analog channels. The scan can take up to 45 minutes. Allow the channel scan to complete since some channels are added right at the end
5. When complete, scroll through some channels to verify that there are digital channels
Some less expensive TVs sometimes come with a lower quality QAM tuner that may be unable to pick up all the digital channels. Users with less expensive brands such as Dynex and Insignia reported these types of problems.
If you still have an analog TV (tube TV) or digital television that does not includes an integrated QAM tuner you can continue to use it by purchasing a converter box.
TV Frequently Asked Questions
Q.How do I set up my TV to receive TV channels?
A.Follow these steps:
1.Connect a coaxial cable from the TV wall outlet to the input port on the back of your cable-ready TV.
2.Connect the TV power cord to the wall electrical outlet and turn on TV.
3.Using your TV remote, select Menu and then select and run the Auto-Setup feature. Refer to your user manual for instructions.
If you're not receiving cable TV after following these instructions, double-check all coaxial connections. If there's still no reception, contact….
Q.Will my old analog TV still work with TV?
A.The TV system offers only digital channels. Old style, analog televisions will not work on the TV system without a set top box.
Q.Can a laptop with a TV tuner installed be used to watch TV?
A.Yes, TV offers SD and HD digital stations. Any tuner that can receive an HD or SD signal will work. There is no need to decode TV digital signals as they are delivered using clear QAM.
Q.Do I need a converter box to receive the HD channels?
A.No, you do not need a converter box to receive the HD channels if you have an HD compatible television with a clear QAM tuner.
Q.What is the minimum hardware requirement to view HD channels in HD and which type of set works best?
A.The minimum hardware required to view HD channels is an HD compatible television. Television sets should be purchased based on the user's preferences and needs. Users are encouraged to use the same consumer product resources they would when evaluating and purchasing other electronic equipment. TV staff do not evaluate television sets nor do they provide recommendations on which sets work best.
Q.Will a Standard Definition (SD) television set work with all HD channels?
A.No, HD programming can only be viewed on an HD compatible television set.
Q.Why do the digital channel numbers include a period between the numbers on the channel lineup card?
A.Due to the technology differences between analog and digital television, multiple digital channels can fit within one channel. This is similar to radio channels, which also use decimals.
Q.Can the HD channels be programmed using the Auto-Setup option?
A.Yes, the HD channels can be programmed using the Auto-Setup option on most sets. However, this may vary depending on the manufacturer of the television set.
Q.How do I know if I am bringing the right television to view TV?
A.Only Digital televisions that have SD or HD capabilities will be able to view the SD and/or HD programming on TV.
Q.Why won't my Westinghouse TV tune in any channels?
A.You need to run a channel scan:
■Select auto-tune on the TV.
■Select cable. This will discover one channel and activate the tuner in the set.
■The first prompt will tell you to contact Westinghouse. This is not required to activate the tuner.
■Select next.
■The next prompt will ask you for the QAM tuner activation code. Enter 14159.
■The channel scan will start after the correct code is put in.
■After the scan is completed, you should have all of the channels.
Q.Why does my Sony Bravia only tune 156 channels?
A.Your TV needs an upgrade. Go to Sony Television Support, search on the model number for your TV and follow the instructions for upgrading your TV.
Q.Why does my TV tune in about half of the channels, but not all of them?
A.We have found that some TVs will not tune in all of the channels. This is a problem with the tuner in the TV. You will need to contact the manufacturer with the TV model number and date of purchase to get their recommendation for a solution or upgrade procedure.
Q.Will a DVR work with TV?
A.If the tuner in your DVR supports signals transmitted in a QAM format, then it will be able to receive and record all of the digital and HD channels. (There is one exception with TiVo DVR. See "Will a TiVo DVR work with TV" below.)
Q.Will a TiVo DVR work with TV?
A.Yes, it will, with one exception. The tuner in a TiVo DVR does not recognize channel numbers that have a dash or dot in the number such as 2.1, 4.1, 7.1 etc. These channels use local channel numbers and we have to carry them with this numbering format. The TiVo box will tune them in but you will not be able to record future programs on these channels.
Video Troubleshooting
Can't receive anything above channel 13 OR you only receive channels 2-36.
Your TV may not be configured to receive a CATV signal (review set-up notes above). You should also run the auto-program feature on your TV to search for all available cable channels.
Snowy or no picture on all channels.
Cable is connected to the wrong connector on your TV (review set-up notes above).
Plug your coax cable into another jack in your room. If this solves the problem, contact the …. Help Line to arrange for repairs of the defective jack. If this doesn't solve the problem, try using a different coax cable and test your connection.
Cannot receive a particular channel.
You may have a feature on your TV which disables individual channels. Check your TV's documentation for information regarding this problem.
Interference on channels
Signal Interference - an electrical device near your TV may be causing interference. This problem sometimes happens when TV's are placed on top of refrigerators.
Color problems in the picture (e.g., no color, everything looks sea-green).
Check other TV's on your floor to see if the same problem occurs. If yes, contact support.
Channel Line-up
Apogee TV offers a variety of live TV channels. Note: The channel lineup is subject to change without notice.
| Source |
TV Viewing Channel |
Channel Lineup |
| Local origination |
32.1 |
NECC Local Origination HD CH 1 |
| Local origination |
33.1 |
NECC Local Origination HD CH 2 |
| Satellite |
34.1 |
ABC - KCAU HD |
| Satellite |
34.2 |
CBS - KMEG HD |
| Satellite |
35.1 |
NBC - KTIV HD |
| Satellite |
35.2 |
FOX - KPTH HD |
| Satellite |
36.1 |
CW- KTIV2 HD |
| Satellite |
36.2 |
IND - KBWF HD |
| Satellite |
37.1 |
PBS - KSIN HD |
| Satellite |
37.2 |
PBS -KXNE HD |
| Satellite |
38.1 |
CNN HD |
| Satellite |
38.2 |
HLN HD |
| Satellite |
39.1 |
MSNBC HD |
| Satellite |
39.2 |
CNBC HD |
| Satellite |
40.1 |
Fox News Channel HD |
| Satellite |
40.2 |
Fox Business Network HD |
| Satellite |
41.1 |
Black New Channel |
| Satellite |
41.2 |
C-SPAN |
| Satellite |
42.1 |
C-SPAN2 |
| Satellite |
42.2 |
CMT HD |
| Satellite |
43.1 |
AXS HD |
| Satellite |
43.2 |
Fuse HD |
| Satellite |
44.1 |
VH1 HD |
| Satellite |
44.2 |
MTV HD |
| Satellite |
45.1 |
MTV Live HD |
| Satellite |
45.2 |
Disney Channel HD |
| Satellite |
46.1 |
Disney XD |
| Satellite |
46.2 |
Disney Jr |
| Satellite |
47.1 |
Nickelodeon HD |
| Satellite |
47.2 |
Nicktoons |
| Satellite |
48.1 |
Cartoon HD |
| Satellite |
48.2 |
E! Entertainment HD |
| Satellite |
49.1 |
Comedy Central HD |
| Satellite |
49.2 |
Animal Planet HD |
| Satellite |
50.1 |
Lifetime HD |
| Satellite |
50.2 |
We TV HD |
| Satellite |
51.1 |
Oxygen |
| Satellite |
51.2 |
Bravo HD |
| Satellite |
52.1 |
Cooking Channel HD |
| Satellite |
52.2 |
Food Network HD |
| Satellite |
53.1 |
HGTV HD |
| Satellite |
53.2 |
Syfy Channel HD |
| Satellite |
54.1 |
ION |
| Satellite |
54.2 |
In Country Network |
| Satellite |
55.1 |
Link TV |
| Satellite |
55.2 |
TV Land |
| Satellite |
56.1 |
tru-TV HD |
| Satellite |
56.2 |
BET HD |
| Satellite |
57.1 |
A&E HD |
| Satellite |
57.2 |
USA Network HD |
| Satellite |
58.1 |
FX HD |
| Satellite |
58.2 |
FXX HD |
| Satellite |
59.1 |
Paramount Network HD |
| Satellite |
59.2 |
BBC America HD |
| Satellite |
60.1 |
Weather Channel HD |
| Satellite |
60.2 |
Travel Channel HD |
| Satellite |
61.1 |
TLC HD |
| Satellite |
61.2 |
History Channel HD |
| Satellite |
62.1 |
National Geographic HD |
| Satellite |
62.2 |
Discovery Channel HD |
| Satellite |
63.1 |
Investigation Discovery HD |
| Satellite |
63.2 |
Freeform HD |
| Satellite |
64.1 |
Hallmark Channel HD |
| Satellite |
64.2 |
Hallmark Movies and Mysteries HD |
| Satellite |
65.1 |
POP TV |
| Satellite |
65.2 |
IFC HD |
| Satellite |
66.1 |
AMC HD |
| Satellite |
66.2 |
ReelzChannel HD |
| Satellite |
67.1 |
TBS HD |
| Satellite |
67.2 |
TNT HD |
| Satellite |
68.1 |
Oprah Winfrey Network HD |
| Satellite |
68.2 |
Golf Channel HD |
| Satellite |
69.1 |
MotorTrend HD |
| Satellite |
69.2 |
Fox Sports 1 HD |
| Satellite |
70.1 |
NHL Network HD |
| Satellite |
70.2 |
NBA Network HD |
| Satellite |
71.1 |
MLB Network HD |
| Satellite |
71.2 |
NFL Network HD |
| Satellite |
72.1 |
ESPN HD |
| Satellite |
72.2 |
ESPN2 HD |
| Satellite |
73.1 |
ESPNews HD |
| Satellite |
73.2 |
ESPNU HD |
Support
For support, contact Northeast Community College Service Center by using this form: Request Form - Something Is Broken