Adding .pst data files (former employee mailbox) to Outlook

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How-To Guide: Adding .pst file from former employee to New Outlook

Introduction

Sometimes when requesting access to an employees email, you may be supplied a .pst file in special cases. This is a guide to add that .pst file into your New Outlook client for viewing the employee's emails

pst file in file explorer

Prerequisites

For this guide you will need to use the New Outlook client. The old outlook client will not work

Step-by-Step Instructions

  1. Open New Outlook and hit the gear icon in the top right Uploaded Image (Thumbnail)
  2. In the Settings menu go to Files > Outlook Data Files > Add FileUploaded Image (Thumbnail)
  3. Click on the .pst file and then Open Uploaded Image (Thumbnail)
  4. Now on the left hand menu you should be able to see the .pst file you added. You can navigate emails from hereUploaded Image (Thumbnail)
  5. To remove the .pst file from New Outlook navigate back to the menu in steps 1-2, Manage > Close File Uploaded Image (Thumbnail)Uploaded Image (Thumbnail)
 

Details

Details

Article ID: 19741
Created
Mon 9/8/25 6:10 PM
Modified
Tue 9/9/25 4:03 PM