Cisco Call in Teams - Access & Sign-in Instructions

This article summarizes the process to access Cisco Call within the Teams client on Northeast Community College Onedevices.

Cisco Call in Teams is replacing Jabber on Onedevices.

This document explains how to access and sign into Cisco Call for the first time using your college provided Onedevice. For instruction on using Cisco Call, visit this article: Article - Cisco Call in Teams - Quick...

✅ Before You Begin

Make sure:

• You're signing in one your college provided Onedevice.

• You're using the Microsoft Teams desktop app (not the web version in a web browser).

• You’re connected to the internet (on-campus or offsite).

 

How to Sign In

1. Open Microsoft Teams

   • Launch the "Teams" desktop app on your Onedevice. 

     

   • Make sure you're signed in with your @northeast.edu email account.

Can’t Find Teams?

If you don’t see a Microsoft Teams icon on your taskbar or desktop, you can search for it:

• Click the Start button (Windows icon) or tap the Search bar at the bottom of your screen.

• Type "Teams" in the search box.

• Click on the Microsoft Teams app in the search results (look for the purple icon above).

  • Optional: Right-click the app and choose Pin to taskbar for easier access next time.

Once You're Inside Teams

1. Look for the Cisco Call App

   • On the left-hand sidebar, look for the Cisco Call icon.

     

   • If it’s not visible:

     • Click the Apps icon at the bottom of the sidebar.

     • Search for Cisco Call and click Add.

       

2. Sign In to Cisco

   • Click the "Sign in" or "Continue" button to sign into Cisco Call.

     

   • If prompted by a pop-up, sign in using your Northeast email (user@northeast.edu).

     
   •  
3. 911 & Emergency Calling
   • If prompted, accept the emergency calling notification pop-up.
   • If prompted, add your emergency/911 location infromation - this information directs emergency services to your location in the event 911 is dialed from your Cisco Call / Webex Mobile client.

4. ✅ You're in!

   • You’ll now see the dialpad and call history.

You’re ready to make and receive calls through Microsoft Teams using your Northeast phone number. 

For instruction on using Cisco Call, visit this article: Article - Cisco Call in Teams - Quick...