Canvas Class Missing

1. Check if the course is active.  You can see this info on the course settings page - 
   • Students will not see their course until 6 days before the start of the term.  (Canvas will display the date the students will have access)
   • Canvas > Course > Settings on the left
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2. If it's a previous course, these can be found in Courses > All Courses and under Past Enrollments. Clicking the Favorites star will put it on the dashboard.
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3. Is the course published?  
   • Course Settings towards the top right, you can see if the course is published (live)
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   • If it's not, and it should be (see dates above), escalate to and contact someone in CETL to review and publish the course as needed.
4. Check if the student is enrolled.
   • .Go to People in the course and see if the student is listed
     • If not, have them check their schedule in My Northeast.
     • If they have further questions, refer them to Admissions and Registration.
   • If you see Inactive, the student has been removed.  
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     • Have them check their schedule to ensure they are enrolled.
     • If the student had access at the beginning of the term but now does not, they may have been dropped for non-participation.   
       • If they have questions, please have them contact their instructor. You will need to provide the instructor's contact information to the student.

Note: Enrollments are basically instant.  If a student enrolls online, they should get added to the Canvas course within a few minutes.